2/28/2024 0 Comments Tsb online ukHowever, RBS is a much bigger bank, and this earlier incident – which did not include a planned upgrade – involved 10% of the UK population: at least 6.5 million customers. Following Royal Bank of Scotland’s June 2012 IT meltdown that left some people locked out of their accounts for days on end, the banking group paid out a total of £70.3m compensation to UK customers - including businesses - and £460,000 to individuals and companies who were not customers, but were affected by the problems. It could prove an expensive business for the bank. Keep any receipts/paperwork, and visit a branch or call the bank and explain that you want to reclaim your money. So that should mean people will be compensated if, for example, they incur late payments fees because they are not able to make a payment. TSB said: “Customers can rest assured that no one will be left out of pocket as a result of these service issues.” Initially, Lloyds continued to handle the IT infrastructure for TSB, but this upgrade was about moving 1.3bn customer records over to a “state-of-the-art” banking platform called Proteo4UK, designed by Sabadell. TSB was carved out of Lloyds Bank and then bought in 2015 by Spain’s Banco Sabadell. Why was it conducting an upgrade in the first place? We’ll let you know as soon as it’s available again.” The bank said on Tuesday it was taking its online banking and mobile app down “for a few hours,” adding: “We hope to be back up later this afternoon. Nicky Morgan MP, the chair of the Commons Treasury committee, said the incident had “ all the hallmarks of an IT meltdown”. However, some customers said they were able to make payments with their debit card and withdraw cash from ATMs as usual. Many remain locked out of their accounts and unable to make payments. ![]() However, the deluge of unhappy customers complaining on Twitter would suggest that that is putting it mildly. ![]() TSB said on Tuesday it was “still seeing issues with access to our digital services”. ![]() The bank said they suffered “intermittent” failures to access their accounts, while a glitch gave some users a view of “nominee” accounts they would not normally see. TSB has about 5 million customers, though of that number, about 1.9 million are active mobile and internet banking users. Some customers also said the upgrade had left them with rogue credits and debits, while others complained they had been given access to random accounts. But, hours after the work was supposed to be finished, the bank was bombarded with complaints from customers unable to log on.
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